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“I worked with Tony Marchant to bring Non Violent Communication to my workplace for 4 years. Initially in year one of using Tony and as a student of NVC, I saw immediate positive impacts to my work and personal relationships. The beauty of NVC in the workplace is that the skills relate both to personal and professional working relationships. As I progressed through my study of NVC with Tony, I became an advocate in my workplace for NVC training as a method for customer service. I was elated to work directly with Tony to personalize our workplace NVC training to real issues our management team was experiencing. Tony was flexible and understanding of our issues, and was able to tailor the training to our specific needs. Being a satellite location, Tony traveled to meet with my staff to facilitate the training and to do quarterly follow-ups to ensure skill transfer. Tony has an innate ability to meet the audience where they are at- as a company comprised of college students, Tony was able to relate and teach in a way that no facilitator had ever been able to do at our location. I would highly recommend Tony and NVC as a strategy to improved customer service in any industry.”
– Kayla